Terms of Service

1. Acceptance of Terms

By accessing or using Lux Cloud (luxdb.dev), including any associated applications, APIs, and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Lux Cloud is a managed hosting platform for Lux, an open-source Redis-compatible database. The Service is operated by Pompeii Labs, Inc. When you create an instance on Lux Cloud, we provision and manage a dedicated Lux database with persistent storage, monitoring, and authentication.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Your Account

To use the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account and instance credentials
• Promptly notify us of any unauthorized account access
• Be responsible for all activity that occurs under your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Store or distribute illegal content
• Cryptocurrency mining or proof-of-work computation
• Abuse system resources beyond your plan limits
• Attack, scan, or probe other instances or Lux Cloud infrastructure
• Interfere with or degrade the Service for other users
• Reverse engineer, decompile, or extract the source code of the Service (this does not apply to the open-source Lux database itself, which is MIT licensed)
• Use automated means to access the Service in a manner that exceeds reasonable usage

We reserve the right to suspend or terminate instances that violate these Terms without prior notice.

5. Customer Data

You retain all right, title, and interest in and to the data you store in your Lux Cloud instances ("Customer Data"). By using the Service, you grant Pompeii Labs, Inc. a limited, non-exclusive license to use, store, and process Customer Data solely as necessary to provide and maintain the Service.

We will not access Customer Data unless required to troubleshoot a technical issue you report, to maintain the security and integrity of the Service, or as required by law.

We may collect and use aggregated, anonymized usage metrics (such as memory consumption, command throughput, and connection counts) to operate, improve, and benchmark the Service.

You agree not to store HIPAA-protected health information or PCI cardholder data on the Service without prior written agreement from Pompeii Labs, Inc.

6. Data Durability and Backups

Lux Cloud persists data using snapshots and a write-ahead log (WAL). The WAL is synced to disk every 1 second. In the event of a hardware failure or power loss, up to 1 second of the most recent writes may be lost. While we take reasonable precautions to protect your data, we cannot guarantee zero data loss in all scenarios.

You are responsible for maintaining your own backups of any data that is important to you. Snapshots and data export tools are available through the dashboard and CLI.

7. Instance Limits

Each instance is subject to the resource limits of your plan (memory, storage, connections). These limits may be adjusted as we evolve the product. If you need more resources, contact us and we will work with you.

8. Fees and Payment

Lux Cloud is billed monthly via Stripe. Instance pricing varies by plan. You can create, resize, or delete instances at any time. Upgrades are prorated. When you delete an instance, billing stops at the end of the current billing cycle. Fees are non-refundable except as required by law.

We reserve the right to change our pricing with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing. If a payment fails, we may suspend your instances until the balance is resolved.

9. Intellectual Property

The Lux Cloud platform, including its dashboard, APIs, infrastructure, and associated tooling, is owned by Pompeii Labs, Inc. and protected by intellectual property laws. Nothing in these Terms grants you ownership of any part of the Service.

The open-source Lux database engine is separately licensed under the MIT License. These Terms apply to the Lux Cloud managed hosting service, not to the open-source software itself.

10. Service Availability

We strive to keep your instances running and available, but we do not offer a formal SLA or uptime guarantee as part of these Terms. Downtime can occur for maintenance, infrastructure issues, or circumstances outside our control. We will communicate planned maintenance when possible.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Termination

You may cancel your account and delete your instances at any time from the dashboard. We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice.

Upon termination, your right to use the Service ceases immediately. We will attempt to provide a reasonable window to export your data, unless the violation is severe enough to warrant immediate action. We may retain certain information as required by law or for legitimate business purposes.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, POMPEII LABS, INC. DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, POMPEII LABS, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DATA LOSS, LOST PROFITS, LOST BUSINESS, OR INCREASED COSTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO POMPEII LABS, INC. IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

15. Indemnification

You agree to indemnify and hold harmless Pompeii Labs, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your Customer Data, or your violation of these Terms.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) if such failure or delay is caused by circumstances beyond the party's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or infrastructure outages, or failures of third-party service providers.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration may be conducted remotely by videoconference. The arbitrator's decision shall be final and binding.

Each party waives the right to a jury trial and the right to participate in a class action, collective action, or representative proceeding. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or to address violations of the acceptable use policy.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and by updating the effective date at the top of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

19. Contact

If you have questions about these Terms, please contact us at: